E.E. Ward Moving & Storage welcomed Andy Kroll, Regional Vice President of North American Van Lines, to its offices for an industry update with the management team. As North American Van Line’s agent, E.E. Ward has the strength of the national network and the additional support benefits of the relationship. Andy recognized E.E. Ward as a top agent in this region.
Quality control and superior customer service are critical to both North American Van Lines and E.E. Ward. North American Van Lines employs an independent assessment company to survey and report unbiased customer reviews to measure its agents’ quality achievements. E. E. Ward has consistently received scores in the top percentile, evidence of the company’s determination to provide exceptional customer service at every stage of relocation.
“Strive for 5” is an internal program established by co-owners Brian Brooks and Otto Beatty, five being the highest grade a company can receive in the monthly evaluation process. From the first telephone call to the final relocation customer survey, the E.E. Ward team makes every effort to provide consistent communication and exceptional and secure service delivery.
Andy’s visit with E.E. Ward has reinforced the high standards the company sets for itself that ultimately maintain award-winning service to customers.