E. E. Ward Moving & Storage LLC of Columbus, Ohio, has been awarded the Customer Choice 1st Place Overall Quality Excellence Award, along with the top awards for Booker, Hauler, and Origin Roles for North American Van Lines.
The Customer Choice Quality Excellence Awards are based on our customers’ perception of quality service. An independent research company conducts surveys to determine our customers’ satisfaction levels for various services. Our Customer Choice Awards are based on their responses to the survey questions. Overall Quality Award is given to the agency with the highest overall quality rating for all three performance roles: Booking, Hauling, & Origin Services.
The award for the Booking Performance Role Award is based on the customer’s rating on how well the move process was explained, the information and communication they had with the move coordinator, and how likely would they be to use your services on a future relocation. The Agent with the highest level of customer satisfaction relating to the performance of their Van Operator’s overall quality service is awarded the top Hauling Role Award. The award for Top Origin Role is given to the agency with the highest overall quality rating for sales, packing, and local services.
Throughout 2020, the level of quality provided by E. E. Ward Moving & Storage’s Booking, Hauling and Origin Services has resulted in excellent ratings from our customers. It is clear that you understand the importance of meeting your customers’ expectations and consistently providing top-quality service.
Your 2020 Customer Choice, Quality Excellence Award plaque, is enclosed; we knowyou will
display this award with pride.