Service with a smile! That’s a saying, right?
But it’s hard to express compassion over the phone when you can’t read someone’s facial expressions or be sure that they aren’t rolling their eyes when you ask what could be considered a “silly” question. So how do you address exactly what a customer needs if you can’t read their reactions when they’re not in front of you?
Here at E.E. Ward, we don’t want to meet your needs. We want to be anticipate your needs. In the business of moving, a lot of the process involves the initial phone call of scheduling a move and coordinating when that move will happen in addition to any questions you may have in the meantime.
To us, customer satisfaction is what matters. Moving is one of the most stressful times in any given person’s life alongside marriage, divorce, death of a loved one, or even losing your job. Think about it: we are aiding you in one of the most transitional periods of your life. We realize we are in possession of most of your person belongings.
The goal of our team here at E.E. Ward is to make sure you’re comfortable, prepared, and completely understand the moving process while we relocate your items!
So trust our expertise and our intentions as we guide you through this lengthy process because we’re here to help you. After all, we’re your #DependableMovers.