The Better Business Bureau recently highlighted E.E. Ward Moving & Storage Co. – a BBB® Accredited Business and three-time BBB Torch Award recipient – through videos featuring Brian Brooks, CEO of E.E. Ward. In these videos, Brooks discusses the advantages of BBB Accreditation and delves into details of how this positively impacts the company’s reputation when working with new clients. As the longest continuously operating Black-owned business in the United States, E.E. Ward has boasted a rich history since John T. Ward founded the company in 1881. Around the time of the company’s inception, one of its most prominent contracts was Steinway & Sons Pianos, which Brooks mentions was completed with “two horses and a wagon.”
At E.E. Ward, trusted professionals commit themselves to making customers’ relocations as smooth as possible. Brian Brooks says, “When we get a new customer, one of the advantages is that they know that, as a BBB Accredited business, we’re going to have certain principles and uphold certain responsibilities to them as a consumer.” The accreditation allows customers to feel confident in the fact that the service they receive will be reliable and trustworthy. The certification proves to be a valuable asset in assuring a company’s dependability in the customer’s eyes.
Further along in the video, Suzy Smith, a customer of E.E. Ward and the owner of Suzy’s Helping Hands says, “I trust E.E. Ward to handle every part of the business with great integrity and excellence.” To keep customers satisfied in this way, Brooks explains that maintaining transparency between the company and the customer is crucial, allowing for a successful working relationship. In turn, the customers can know what to expect from their service and feel pleased with the result they receive in the end.
E.E. Ward has been honored with the BBB Torch Award three times. Preparing to apply for this award, as explained by Brooks, can be “a very beneficial exercise.” Although winning the award is a wonderful acknowledgement of the quality service a company has provided to its clients, the application process allows a business to understand the areas where it can improve, empowering them to adjust and provide even better solutions in the future. Above all else, E.E. Ward values the community connections formed over the years. Moving can be a stressful process, and when people remember the impact the company had to make their move easier, it serves as a meaningful testament to the services provided. Even after all these years, Brooks commented that some customers say the company helped with a move decades ago, and they still value the assistance E.E. Ward gave.