Columbus CEO featured our E.E. Ward President Brian Brooks in an article discussing business changes that came about due to the pandemic. Some businesses have changed their modes of operation for the better, creating an easier platform for customers to get the services they need. The article reads:
“Some of the changes organizations are making because of COVID will stick.
Companies are facing unprecedented change during the pandemic. What temporary changes have been made in your organization that may become permanent?
When stay-at-home orders and safe distancing protocols were mandated in March, E.E. Ward’s sales team switched from using the moving industry standard process for sales estimating to 100% virtual video surveys. The typical method for estimating moves is to visit customers’ homes or offices to assess the move scope. Implementing a 100 percent video format improved our consecutive sales process as well as decreased miles driven by our team for estimates. Going forward we are offering video surveys as a first option. Additionally, this change has the potential to decrease the metric tons of carbon dioxide emitted from driving to sales appointments.”
E.E. Ward has always been conscious of the changing needs of our community, whether it’s concerning businesses, the environment, or our neighbors. We hope that everyone is staying safe at this time. You can read the full article or look further into our coronavirus safety precautions.