In the month of January, E.E. Ward team members completed a packing certification class presented by North American Van Lines for our drivers and movers.
The class is usually done online and consists of a few different quizzes. However, E.E. Ward wanted to take the class one step further so that our employees provide the best service possible! Our general manager and former certified Master Mover, Hal Byram, led the class instruction. The employees cover two main topics, fundamentals, and room-to-room packing technique.
In the fundamentals segment, the movers cover topics such as best practices, etiquette, and customer service.
In room-to-room segment, movers learn about how to handle certain rooms when moving, such as the garage, dining room, office, kitchen, and bedrooms.
Our movers were presented with information about each topic, after the information was given, everyone participated in a discussion about what they just learned. Last, they took the quizzes and went over the results.
After the class was finished, Hal sent the results to North American Van Lines, and received the certificates of completion. Hal even went the extra step and framed each certificate! We wanted to make our employee’s feel extra special for completing the course, so the certificates were presented at our weekly staff meeting!
Congratulations to our recent graduates: Lavan, James and Lindsey.
E.E. Ward is very grateful to have such outstanding and hard-working team members!