In the month of March, E.E. Ward team members completed another packing certification class presented by North American Van Lines for our drivers and movers.
To recap, the class is usually done online and consists of a few different quizzes. However, E.E. Ward wanted to take the class one step further so that our employees provide the best service possible! Our general manager and former certified Master Mover, Hal Byram, led the class instruction. The employees cover two main topics, fundamentals, and room-to-room packing technique.
In the fundamentals segment, the movers cover topics such as best practices, etiquette, and customer service.
In room-to-room segment, movers learn about how to handle certain rooms when moving, such as the garage, dining room, office, kitchen, and bedrooms.
Our movers were presented with information about each topic after the information was given, everyone participated in a discussion about what they just learned. Last, they took the quizzes and went over the results.
Congratulations to Walter, Raleigh, and Jerome on this awesome certification!